FAQ

What is a chargeback?

A chargeback is a process that allows consumers to dispute a transaction and request a refund directly through their bank. It acts as a consumer protection mechanism against unauthorized charges, fraud, or cases where the merchant fails to deliver goods or services as promised. The process is initiated through the cardholder’s bank and involves thorough investigation before a decision is made.

When can I request a chargeback?

You can request a chargeback in several scenarios. For instance, if a product or service you paid for was not delivered or did not match the description provided by the merchant. It’s also applicable in cases of fraudulent transactions, where someone used your payment details without permission, or if there were technical errors, such as being charged twice for the same transaction. Each case requires specific evidence to support your claim.

How long does the chargeback process take?

The chargeback process can vary depending on your bank and the complexity of your case. On average, it takes 30 to 90 days to resolve, but in some situations, it might take longer. This is because the bank must investigate the claim, communicate with the merchant’s bank, and review all submitted evidence. It’s important to initiate the process as soon as possible, as some payment systems have strict deadlines for filing disputes.

What information do I need to provide to start a chargeback?

To begin a chargeback, you’ll need to provide a clear explanation of why you’re disputing the transaction, along with supporting evidence. This might include your card statement showing the charge, proof of correspondence with the merchant, screenshots, receipts, or contracts. Additionally, you should share your contact information so the bank can reach you for any further clarification during the process.

Which payment systems support chargebacks?

Most major payment systems, including Visa, Mastercard, and American Express, support chargebacks. However, the exact rules and timeframes for filing a dispute may differ between systems. For instance, Visa might require you to file within 120 days, while other systems could have different deadlines or documentation requirements. Understanding these nuances is crucial for a successful chargeback.

How can you assist in the chargeback process?

We provide expert assistance at every stage of the chargeback process. Our team analyzes your case in detail to determine its likelihood of success and helps you gather the necessary documentation to strengthen your claim. We also manage communication with your bank and the payment system, ensuring your interests are represented professionally and efficiently. With our help, you can navigate the complexities of the chargeback process with confidence and focus on recovering your funds.

Frequently Asked Questions

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